Contact information
How to Reach Us
Email is the only channel we run, and it is the fastest one: write to support@shoplumilight.com. A real person reads every message.
We are open Monday to Friday and answer inside two business days. Anything that lands on a Saturday, Sunday or public holiday is picked up the next working day.
Put This in Your First Message
Two details save us a round trip: your order number, and — if the question is about an item rather than a delivery — a sentence or a photo showing what you are seeing.
Things We Sort Out by Email
- Where an order is and what the tracking means
- Editing or cancelling an order we have not dispatched yet
- Returns, refunds and the 90-day guarantee
- How a light works, how to charge it, which model suits you
- Requests about the personal data we hold on you
Who Operates This Store
LumiLight is a trading name of CONNET ANDRADE CONTABILIDADE DIGITAL LTDA - EPP (CNPJ: 49.332.996/0001-21), R das Camélias, Q 75, LT 14, Jardim Esplanada, Araguaína - TO, 77817-320, Brazil. Written enquiries of any kind reach us at support@shoplumilight.com, and we reply inside two business days.