Shipping policy
Countries We Ship To
Our main market is the United States, all 50 states included, and we also dispatch to the other countries offered to you at checkout. If checkout accepts your address, everything on this page applies to your order. Every parcel travels tracked.
What Shipping Costs
- Spend US$40 or more and shipping is free.
- Below US$40, Standard Tracked Shipping is a flat US$4.99.
Your exact shipping cost appears at checkout before you confirm payment. Product prices and shipping charges are quoted in US dollars.
Time in Our Warehouse
We pack and hand over orders within 1 to 3 business days of the payment clearing. Weekend and public-holiday orders start that clock on the next working day.
Time in Transit
After dispatch, allow 5 to 9 business days for delivery inside the United States and 8 to 16 business days for every other destination. Those are the same windows shown on the shipping option at checkout.
They are estimates and not guarantees. Black Friday, Christmas, customs inspections and carrier backlogs all stretch them, and we will tell you if we know your parcel is caught in one.
Following Your Parcel
A tracking number is emailed to you the moment the label is created. The first carrier scan can take a couple of days to show up, so an unmoving number on day one is normal. No tracking email five business days after ordering? Check your spam folder, then write to support@shoplumilight.com.
Customs and Import Charges
Orders going outside the United States may attract duty, import VAT or a handling fee set by the destination country. Those are charged by that country, not by us, and they are the recipient's responsibility.
If the Address Is Wrong
Read your address back before you pay. Tell us about a mistake quickly and we can almost always correct it before the parcel leaves. Once it has been delivered to an address you supplied incorrectly we cannot be held liable for it, though we will still try to help you recover it.
Late, Lost and Undelivered Parcels
Weather, carrier backlogs and bad addresses all cause delays. If the estimated window has passed and nothing has arrived, contact us and we will raise a case with the carrier. If the parcel is declared lost, you choose: a replacement sent out, or a full refund.
Orders Arriving in Pieces
A multi-item order may be split across parcels that arrive on different days. You pay nothing extra for that, and each parcel has a tracking number of its own.
Who Operates This Store
LumiLight is a trading name of CONNET ANDRADE CONTABILIDADE DIGITAL LTDA - EPP (CNPJ: 49.332.996/0001-21), R das Camélias, Q 75, LT 14, Jardim Esplanada, Araguaína - TO, 77817-320, Brazil. Written enquiries of any kind reach us at support@shoplumilight.com, and we reply inside two business days.