Refund policy

Ninety Days to Change Your Mind

From the day your parcel is delivered you have 90 days to decide. If the product is not what you hoped for, tell us and we refund you in full. No reason required, and no justification asked for.

The guarantee covers products you have actually used. Using it at home, at work or on the trail is the whole point of having 90 days.

Starting a Return

Write to support@shoplumilight.com, quote your order number and say you want to return. Within two business days we send you the return address and what to do.

Please wait for that reply before posting anything. A parcel that turns up without a return authorisation cannot be matched to an order, and we may not be able to refund it.

Once you have the instructions, post the item inside 14 days.

What Condition It Should Be In

Send back the product with the cables, straps, cases and spare parts it arrived with. Where an item returns damaged beyond ordinary use, or with pieces missing, we may reduce the refund accordingly.

Who Pays the Return Postage

Faulty, damaged or simply the wrong item? We cover the return postage. Returning it for any other reason, including changing your mind, means the postage back is yours to pay. We state which case applies in the email that carries your return instructions.

Getting Your Money Back

Refunds go out within five business days of the return reaching us, back to the card or account you paid with. Banks then take their own few days to display it. We refund what you paid for the product, plus the original shipping when the return was our fault.

Damaged, Faulty or Wrong on Arrival

Open your parcel and check it. If something is broken, dead or not what you ordered, email support@shoplumilight.com within 14 days with your order number and a photo. You pick a replacement or a full refund, and it costs you nothing either way.

Parcels That Never Turn Up

Tracking frozen, or the delivery window gone by with nothing at your door? Contact us. We open a carrier investigation and then either send the order again or refund you.

Cancelling

Any order we have not yet dispatched can be cancelled at no cost — just be quick, because we normally dispatch inside 1 to 3 business days. After dispatch, use the return process above.

What Is Not Covered

Gift cards are non-returnable. Every other product we sell is covered by the 90-day guarantee.

Who Operates This Store

LumiLight is a trading name of CONNET ANDRADE CONTABILIDADE DIGITAL LTDA - EPP (CNPJ: 49.332.996/0001-21), R das Camélias, Q 75, LT 14, Jardim Esplanada, Araguaína - TO, 77817-320, Brazil. Written enquiries of any kind reach us at support@shoplumilight.com, and we reply inside two business days.